Coaching Terms & Conditions | AuDHD Nourished™
🌿 AuDHD Nourished™ | 1:1 Clinical Onboarding & Agreement
Welcome!
By purchasing a coaching package, you are investing in your growth and partnering with AuDHD Nourished™, which is a trading name of JLM Intuitive Group Ltd. To ensure our partnership feels safe, predictable, and mutually respectful, please review our core clinical boundaries below.
1. Package Structure & Fixed Weekly Momentum
Because of the nature of the support and the way that each week builds sequentially on the previous week, your 6-session package requires a commitment to a consistent weekly slot.
When you book your first session, you lock in that exact day and time as your dedicated weekly anchor for the full 6 weeks. This recurring slot is reserved exclusively for you, meaning I am unable to allocate it to another client. If you already know of any dates you cannot attend, we will discuss these during your initial clarity call to plan an intentional break in advance, ensuring your schedule remains supported and predictable.
To preserve the clinical schedule, we require a minimum of 48 hours' notice to reschedule a weekly session. Any session cancelled or changed with less than 48 hours' notice will be considered a short-notice absence and cannot be rescheduled.
2. The Burnout & Absence Protocol (Asynchronous Pivot)
I completely understand that neurodivergent energy fluctuates, emergencies happen, and burnout hits fast. If you are experiencing task paralysis or are completely unable to attend your live 50 minute appointment with less than 48 hours' notice, your session time is not lost. You do not need to push through or force yourself to show up live. Instead, your slot will seamlessly pivot into our Asynchronous Clinical Integration Process.
During your scheduled hour, I will be available on what’s app for text based support, will spend the time reviewing your current progress and any information/worksheets returned between sessions to draft an email and record a bespoke, private audio note directly addressing your current blocks. Alongside this personalised reflection, your audio will include a clear, step by step summary of the practical strategy and specific focuses I want you to lean into for that week (i.e. "This week, I want you to really focus on..."). You can save and listen to this audio in your own time whenever your capacity returns.
Because your slot is fully utilised to support you asynchronously, standard short notice absences will not be refunded or rescheduled. Please note: In exceptional circumstances; if an acute emergency arises, please contact me directly so we can navigate and plan it together with compassion.
3. Refund Policy
Due to the deeply personalised nature of 1:1 clinical coaching and the bespoke setup of my practice, all package sales are final. No partial or full refunds are provided for unused sessions, cancellations, or early termination of the coaching package. Unless discussed and agreed in advance in exceptional circumstances.
4. Scope of Practice & Clinical Safety
Clinical Coaching is a collaborative, forward focused strategy space for executive function, sensory mapping, and nervous system support. It is not a substitute for clinical mental health therapy, crisis intervention, or acute psychiatric treatment.
During your first session, we will complete a routine risk and well being checklist. By agreeing to these terms, you confirm that you take full responsibility for your health and agree to actively engage with your GP, primary care professional, or local NHS mental health services should acute medical or psychiatric support be required.